Reference

Your Rights and Our Legal Commitments

These legal terms set out how dragon11 operates for accounts registered in eligible regions, including how we handle eligibility, jurisdiction conditions, and your rights when using the platform. Access to our services depends on local law and is available only where permitted.

Jurisdiction-dependent accessAccount eligibility termsData and privacy rightsDANA, OVO, GoPay wallet conditionsContact path for legal requests
dragon11 Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us for Legal and Policy Questions

If you have a question about how these legal terms apply to your account, or if you want to make a formal request under your data rights, the fastest route is through our live chat channel. For written records — such as a data access request or a formal complaint — email is the right path. Our support team can also point you to the specific clause that applies to your situation.

Live Chat Open the chat widget from any page on the site. Our support team handles legal queries and can direct your request to the right department without delay.
Email Support Send a written request to our support email for data access queries, formal complaints, or account closure requests. We respond with a reference number for your records.
Account Settings Log into your account and navigate to the Help section to submit a legal request directly from your account dashboard, keeping the record tied to your profile.
HOW WE HANDLE POLICY

Data, Security and Account Transparency

We handle your account data with a consistent set of practices designed to keep your information secure and give you clear control over what we hold. This covers everything from how cookies work on your session to how we store your wallet verification details for DANA, OVO, and GoPay transactions.

Data Handling

We collect only the data needed to run your account — identity verification, wallet details, and transaction history. We do not sell your data to third parties, and we store it for the period our operating agreement requires.

Cookie Policy

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Any changes to your registered DANA, OVO, or GoPay wallet require a re-verification step before the new wallet is active.

Requesting Changes

To update, correct, or delete personal data we hold, contact us via live chat or email with your account ID. We process confirmed requests within the timeframe set in our data policy.

Common Legal Questions from Our Players

These are the legal questions we hear most often from players in Jakarta and across Indonesia. Each answer reflects the actual conditions in our current terms, so you know exactly where you stand.

Account eligibility depends on your region and the local legal framework that applies there. Access is available only where local law permits digital entertainment services of this kind.

We collect the details needed to verify your identity and run your account — your name, contact details, and the wallet information for DANA, OVO, or GoPay that you choose to link.

Yes. Send a data access request via email or live chat with your account ID. We will compile your account data and respond within the timeframe stated in our data handling policy.

Updated terms take effect when posted to this page. Continued use after the update means you accept the revised conditions. If you disagree, contact us and we will close your account and process any eligible balance.

Yes. Payment conditions for DANA, OVO, and GoPay wallets are covered in the payment sub-section of our legal terms. Withdrawals are subject to identity and wallet verification steps before processing.

Request account closure through the Help section in your account dashboard or via email. We will process any eligible wallet balance and retain your transaction records for the legally required retention period.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.