Reference

Terms That Govern Your dragon11 Account

These terms set out how your dragon11 account works — what you agree to when you register, how transactions are handled through DANA, OVO, or GoPay, and what applies when you access the platform in eligible Indonesia regions where local law permits.

Account Eligibility & AccessDANA, OVO, GoPay Wallet RulesDeposits & Withdrawal ConditionsAccount Suspension PolicyJurisdiction & Governing Law
dragon11 Terms That Govern Your dragon11 Account
ACCOUNT INTEGRITY

How We Handle Your Account Under These Terms

These terms are not just a legal document — they describe the actual steps we take to protect your account and keep transactions accurate. Every section below reflects a real operational practice, from how we store your data to how we verify a GoPay or OVO withdrawal before it clears.

Data Retention

We keep account and transaction records for the period required by our operating obligations. You can request a summary of the data we hold by contacting support with your account ID.

Account Security Measures

Login sessions are protected by OTP verification tied to your registered mobile number. Suspicious login attempts trigger an automatic account flag; you are notified and asked to re-verify before access resumes.

Wallet Verification Step

Withdrawals to DANA, OVO, or GoPay are checked against the wallet name on your account profile. A mismatch pauses the withdrawal until you confirm the correct wallet details through support.

Requesting a Terms Change or Dispute

If you disagree with how a term has been applied to your account, submit a formal dispute via email. We review each case against the published terms and respond with a written outcome.

TERMS CONTACT

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned in a way that does not match what is written here, our support team can help you work through it. Reach out through the channel that suits you — we handle account and policy questions directly, not through automated replies. Players in Jakarta and Surabaya use the same contact paths; there is no regional queue.

Team online

Live Chat

Open the chat widget from your account dashboard and select the Terms & Account query type. Our team reviews policy questions directly and responds in English.

Email Support

Send your terms-related question to our support address. Include your account ID and the clause you are asking about so we can give you a direct, specific answer.

Account Help Centre

The Help Centre inside your account lists common terms queries with written answers. Check there first — if your question is not covered, escalate via live chat or email.

Common Questions About These Terms

These are the questions we hear most often about how the terms work in practice — covering account access, wallet rules, updates, and how to raise a dispute if something does not look right.

Yes. Completing registration means you have accepted the current version of these terms. If you do not agree with any clause, you should not proceed with opening or continuing to use your account.

We publish the updated version on this page. Continuing to use your account after an update is posted counts as acceptance. We recommend checking this page periodically so you are always aware of what applies.

No. Wallet payments must come from an account registered in your own name. Using a third-party DANA, OVO, or GoPay account is a breach of these terms and may result in your transaction being held or your account being restricted.

Contact support via live chat or email, include your account ID and the specific clause you believe was misapplied. We review each case against the published terms and give you a written outcome.

Access depends on local law and is available only in eligible regions where local law permits it. You are responsible for confirming that using dragon11 is lawful in your specific location before you register.

Yes. We may restrict or close accounts that breach these terms — including duplicate accounts, third-party wallet use, or misuse of the platform. You will be notified and can contact support to understand the reason.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.