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How dragon11 Handles Your Personal Information

Your account data, payment details and browsing activity on dragon11 are handled with care and used only for the purposes described in this policy.

Account data handled securelyDANA, OVO, GoPay transaction privacyNo data sold to third partiesYou can request your data anytimeCookies explained clearly

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What This Privacy Policy Covers

dragon11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with dragon11 — creating an account, logging in, making a deposit through DANA, OVO or GoPay, browsing the lobby, and contacting support. We collect the information you provide directly, such as your name, email address and account wallet

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details, along with technical data like your device type, IP address and session activity. Payment data tied to your DANA, OVO or GoPay transactions is processed only to complete your request and verify your account wallet; we do not store full card or e-wallet credentials on
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our servers. Data collected through cookies and session tools helps us keep your account session stable and remember your display preferences. We retain account data for as long as your account remains active and for a reasonable period after closure, as required by applicable rules in
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the regions where access is permitted. Availability and data obligations depend on local law and the eligible region you access from — nothing in this policy creates a legal right beyond what local law allows. If you have questions about how your data is used, our
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support team is reachable through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA PRACTICES

How We Protect and Manage Your Information

Every layer of your account — from login through to payment confirmation — involves data handling practices we keep consistent across the platform. This section covers the four areas we get asked about most: how your data is secured, how cookies work, how long we keep records, and how you can ask us to change or remove your information.

Account Security and Login Data

Your login credentials are stored in encrypted form. OTP verification during login adds a second check so your account cannot be accessed without your registered mobile number.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your display settings. You can manage cookie permissions through your browser settings at any time.

Data Retention and Account Closure

Account records are kept while your account is active. After closure, we retain only what applicable rules in your eligible region require, then delete the rest on schedule.

Requesting Changes to Your Data

You can ask us to correct, export or delete your personal data by contacting support through live chat or email. We aim to acknowledge your request within a reasonable timeframe.

PRIVACY CONTACT

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something on your account, or raise a concern about how your information is being used, our support team handles privacy queries directly. You can reach us through live chat inside the platform, by email, or via the account help section — whichever is most convenient for where you are. Players in Jakarta and Surabaya can also access account help through the mobile interface without switching to a desktop browser.

Live Chat Support Start a live chat session inside the dragon11 platform to raise a privacy concern or request your account data. Our team responds during active support hours.

Email Privacy Request Send your data request or correction query by email. Include your registered account name so we can locate your records and respond promptly.

Account Help Section Open the account help section from your profile menu on mobile or desktop to submit a privacy-related request directly through your logged-in account.

Privacy Policy Questions Answered

These are the questions we hear most often about data, account privacy and your rights on dragon11. If something is not covered here, reach out to support through live chat or email and we will respond directly.

We collect your name, email address, registered mobile number and account wallet details. Device data and session logs are also recorded to keep your account secure and your session stable.

We process your DANA, OVO and GoPay transaction details only to complete and verify your payment. Full e-wallet credentials are not stored on our servers after the transaction is confirmed.

Contact our support team by live chat or email with your registered account name. We will locate your records and send you a summary of the data we hold within a reasonable period.

Yes. You can request deletion of your personal data by contacting support. We will remove what we are not required to retain under applicable rules for your eligible region.

We do not sell your personal data. We may share limited information with payment processors like DANA, OVO and GoPay only as needed to complete your transaction or verify your account wallet.

Cookies keep your session active and remember display preferences. You can adjust or block cookies through your browser settings, though some account features may not work correctly without them.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How dragon11 Handles Your Personal Information

How We Protect and Manage Your Information

Account Security and Login Data

Cookies and Session Tracking

Data Retention and Account Closure

Requesting Changes to Your Data

How to Reach Us About Your Privacy

Privacy Policy Questions Answered

01 What personal data does dragon11 collect when I open an account?

02 Is my DANA, OVO or GoPay payment data stored on dragon11's servers?

03 How do I request a copy of the data dragon11 holds about me?

04 Can I ask dragon11 to delete my personal information?

05 Does dragon11 share my data with third parties?

06 How does dragon11 use cookies and can I turn them off?

Privacy Policy

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